Terms and Conditions
Welcome to Grainzer Hardware Products
Grainzer Hardware Products and its affiliates, including Bala Ji Hardware Store Patran, provide their services to you subject to the following terms and conditions. By visiting our website or store, you accept these conditions. Please read them carefully. Additionally, when you use any current or future Grainzer Hardware Products service or purchase from any business affiliated with Grainzer Hardware Products, whether or not included on our website, you will also be subject to the guidelines and conditions applicable to such service or business.
Privacy Policy
Please review our Privacy Policy, which also governs your visit to Grainzer Hardware Products, to understand our practices regarding your personal information.
Electronic Communications
When you visit Grainzer Hardware Products or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you via email or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Grainzer Hardware Products or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Grainzer Hardware Products.
As per our copyright policy, we do not permit any customer to reuse our brand name, product images, or any other data published on our website for reselling or any other purpose whatsoever. All images and data published by Grainzer Hardware Products are copyrighted and owned exclusively by Grainzer Hardware Products. Customers intending to resell products purchased from us are required to create their own images and content.
Trademarks
“Grainzer Hardware Products,” “Bala Ji Hardware Store Patran,” and other marks indicated on our website are registered trademarks of Grainzer Hardware Products in India and other countries. All other trademarks not owned by Grainzer Hardware Products that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Grainzer Hardware Products.
Any unauthorized use of these trademarks is strictly prohibited and may result in legal action.
Site Access
Grainzer Hardware Products grants you a limited, non-exclusive, non-transferable, and revocable permission to access and make personal use of this site. This permission does not include:
- Any resale or commercial use of this site or its contents.
- Any collection and use of any product listings, descriptions, or prices.
- Any derivative use of this site or its contents.
- Any downloading or copying of account information for the benefit of another merchant.
- Any use of data mining, robots, or similar data gathering and extraction tools.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Grainzer Hardware Products. You may not use any proprietary information (including images, text, page layout, or form) of Grainzer Hardware Products and our affiliates without express written consent.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Grainzer Hardware Products so long as the link does not portray Grainzer Hardware Products, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Grainzer Hardware Products logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password. Grainzer Hardware Products and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Product Descriptions
Grainzer Hardware Products and its affiliates strive to be as accurate as possible in describing our products, including kitchen and door handles, and all home accessories. However, we do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free. If a product offered by Grainzer Hardware Products is not as described, your sole remedy is to return it in unused condition, subject to our return policy.
Pricing
Except where noted otherwise, the prices displayed for products on our website, whether in foreign currency or Indian Rupees, represent the full price of the product including applicable shipping charges, unless specified otherwise.
We process payments by charging your credit card before your order enters the shipping process. In the event we are unable to ship your products as per your order, we will notify you electronically and refund the value of the unavailable products.
Despite our best efforts, a small number of items may be mispriced. If we discover a mispricing, we will take one of the following actions:
- If the correct price is lower than the stated price, we will charge the lower amount and ship the item to you.
- If the correct price is higher than the stated price, we will, at our discretion, contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this pricing policy applies only to products sold and shipped by Grainzer Hardware Products.
All internal price calculations are done in INR (Indian Rupees). You can view prices in your preferred currency using the currency converter on our website; however, this is only indicative. The actual amount charged will be in the currency of your credit card, based on conversion rates applied by your bank or credit card provider on the billing date.
Shipping
Order processing time depends on the quantity and type of products ordered. Within India, we typically deliver products like kitchen and door handles and other home accessories within 7 working days. International delivery details will be communicated to the customer at the time of order placement.
Shipping Methods:
- Domestic Shipping: We deliver across various locations in India through reliable courier services.
- International Shipping: Available to selected countries; shipping charges and delivery times vary based on destination and will be communicated during the ordering process.
We process one shipping address per order. To ship items to different addresses, please place separate orders for each destination. We do not ship to P.O. Box addresses and are not responsible for non-delivery in such cases.
Modes of Transportation:
- Sea Freight: Goods are delivered to the nearest seaport. Customers are responsible for arranging pickup from the seaport.
- Air Freight: Goods can be delivered to the nearest airport or directly to the provided delivery address, as per mutual agreement.
The courier company will attempt delivery twice at the specified address before contacting us regarding undeliverable packages. You can track your package using our Order Tracking facility. If undeliverable, please contact the courier company’s customer service with your tracking number.
Duties and Taxes
For international shipments, additional import duties and taxes may be levied once the shipment reaches your country. These charges are beyond our control and vary according to local laws. You are responsible for paying any additional customs charges directly to the courier at the time of delivery. Grainzer Hardware Products is not liable for non-delivery of orders if such charges are not paid and will not provide refunds in such cases.
Exchanges, Returns, and Refunds
- International Orders: We have a strict no return, no exchange, and no refund policy for orders delivered outside India.
- Domestic Orders (within India): We offer refunds and exchanges as per the buyer’s requirements. Please refer to our detailed Shipping and Return Policy for comprehensive information.
Product Properties
All products offered by Grainzer Hardware Products, including kitchen and door handles and other home accessories, are handcrafted by expert artisans. Subtle variations in color, texture, and design are inherent characteristics of handcrafted products and should not be considered defects. Our products are created using traditional techniques such as hand casting, hand painting, baking, and hand assembling. We utilize both vegetable and commercial colors to achieve optimal quality while minimizing environmental impact.
Color Accuracy: We strive to display product colors as accurately as possible; however, actual colors may vary depending on your monitor settings and resolution. Therefore, we cannot guarantee that your monitor’s display of any color will be precise.
Warranty
We offer a 6-month warranty on hardware products such as knobs and handles for manufacturing defects, including malfunctioning, irregular designs, structural issues, and uneven product color. This warranty does not cover damages caused by misuse, improper installation, or normal wear and tear.
Disclaimer of Warranties and Limitation of Liability
This site and all information, content, materials, products, and services included on or otherwise made available to you through this site are provided by Grainzer Hardware Products on an “as is” and “as available” basis, unless otherwise specified in writing. Grainzer Hardware Products makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products, or services included on or otherwise made available to you through this site.
You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Grainzer Hardware Products disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Grainzer Hardware Products does not warrant that this site; information, content, materials, products, or services included on or otherwise made available to you through this site; their servers; or electronic communications sent from Grainzer Hardware Products are free of viruses or other harmful components. Grainzer Hardware Products will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products, or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Indemnification
You agree to defend, indemnify, and hold harmless Grainzer Hardware Products and its affiliates, including Bala Ji Hardware Store Patran, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions, demands, losses, or damages, including reasonable legal fees, arising out of or related to your use of this site or any violation of these terms and conditions.
Applicable Law
By visiting Grainzer Hardware Products, you agree that the laws of India, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Grainzer Hardware Products or its affiliates. Any legal action or proceeding related to your access to or use of the site shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
Disputes
Any dispute relating in any way to your visit to Grainzer Hardware Products or to products you purchase through us shall be submitted to confidential arbitration in New Delhi, India, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts.
Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration and Conciliation Act. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. No arbitration under this agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise.
Site Policies, Modification, and Severability
Please review our other policies, such as our Privacy Policy and Shipping and Return Policy, posted on this site. These policies also govern your visit to Grainzer Hardware Products. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any provision of these terms and conditions shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Grainzer Hardware Products Bala Ji Hardware Store Patran Address: [Your Address Here] Phone: [Your Contact Number] Email: [Your Contact Email]
Thank you for choosing Grainzer Hardware Products and Bala Ji Hardware Store Patran for your kitchen, door handles, and home accessory needs. We appreciate your business and look forward to serving you.